Enquiry automation captures inbound enquiries from web forms, email and chat, routes them to the right person, logs them in your CRM, and fires an instant acknowledgement — so response times drop and nothing gets lost in a shared inbox. Fixed-fee, free audit.
How enquiry automation works
- Capture — web forms, email and chat enquiries collected in one place
- Route — sent to the right team or owner by type, location or value
- Log — recorded in your CRM automatically, no manual entry
- Respond — an instant acknowledgement, with reminders if no one follows up
Why it matters
Most lost enquiries aren’t lost to competitors — they’re lost to a slow reply. Automating capture and routing means every enquiry gets a fast, consistent response, and you can see exactly where each one is.
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Frequently asked questions
Where do enquiries come from?+
Web forms, email, and chat — we consolidate all your inbound channels so nothing depends on someone watching a particular inbox.
Does it work with our CRM?+
Yes — enquiries log straight into HubSpot, Salesforce, Pipedrive or whatever you use, with routing rules you control.
How quickly can it respond?+
Instantly. An automatic acknowledgement goes out the moment an enquiry arrives, with escalation reminders if no one picks it up.